Privacy Policy

This Privacy Policy explains how Uprintly ("we", "us", or "our") collects, uses, stores, discloses, and protects the personal information of users ("you" or "your") who access and use our website (the "Site") and our services related to customized printed products such as labels and paper bags. By using the Site and our services, you acknowledge that you have read, understood, and agree to the practices described in this policy.

Information We Collect

Personal Identification Information: When you register an account on Uprintly, place an order, or contact our customer service, we may collect personal identification information such as your name, email address, phone number, shipping address, and billing address.
Payment Information: To process your payments, we may collect payment details including credit/debit card numbers, bank account information, and billing addresses. However, we do not store full credit card information on our servers; this information is processed through secure third-party payment processors who adhere to strict security standards.
User-Provided Content: When you upload design files, patterns, or other content to our Site for customization purposes, we collect such content. This includes any text, images, graphics, or other materials you provide to create your customized printed products.
Usage Information: We automatically collect information about your interaction with the Site, such as your IP address, browser type and version, operating system, pages you visit, the time and duration of your visits, the links you click, and other browsing behavior data. This information is collected using cookies, web beacons, and other tracking technologies.
Device Information: We may collect information about the device you use to access the Site, including the device model, unique device identifiers, and network information.

How We Use Your Information

To Provide and Fulfill Services: We use your personal information to process and fulfill your orders, including manufacturing customized products, arranging shipping, and delivering products to your specified address. We also use your contact information to communicate with you about your order status, shipping updates, and any issues related to your purchase.
To Improve Our Services: The usage information and feedback we collect help us understand how users interact with our Site and services. This allows us to improve the functionality, usability, and performance of the Site, develop new features, and enhance the overall user experience.
To Communicate with You: We may use your email address or phone number to send you important notifications, such as account updates, policy changes, promotional offers, and information about new products or services. You can opt out of receiving promotional communications at any time by following the unsubscribe instructions included in the messages.
To Ensure Security and Prevent Fraud: We use your information to detect and prevent fraudulent activities, protect the security of our Site and services, and comply with legal obligations. This includes verifying your identity, monitoring transactions for suspicious behavior, and taking appropriate measures to safeguard your account.
To Comply with Legal Requirements: We may use and disclose your information as required by law, regulation, court order, or other legal processes.

How We Protect Your Information

Security Measures: We implement a variety of security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption of sensitive data (such as payment information), secure server storage, firewalls, and regular security audits and updates.
Third-Party Service Providers: We may engage third-party service providers to assist us in providing our services, such as payment processors, shipping companies, and hosting services. These providers are contractually obligated to protect the confidentiality and security of your information and are only permitted to use your information for the purposes of providing the services we request.
Data Retention: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our policies. When your information is no longer needed, we will securely delete or anonymize it.

Disclosure of Your Information

We do not sell, rent, or share your personal information with third parties for their marketing purposes without your consent, except in the following circumstances:

With Service Providers: As mentioned above, we may disclose your information to third-party service providers who assist us in operating our business and providing our services, subject to strict confidentiality and security obligations.
For Legal Reasons: We may disclose your information if we believe it is necessary to comply with a legal requirement, protect our rights, property, or safety, or the rights, property, or safety of others.
In Business Transfers: In the event of a merger, acquisition, sale of assets, or other business transfer, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on the Site before your information is transferred and becomes subject to a different privacy policy.

Your Rights Regarding Your Information

Access and Correction: You have the right to access the personal information we hold about you and to request correction of any inaccurate or incomplete information. You can do this by logging into your account on the Site or contacting our customer service.
Deletion: In certain circumstances, you may request the deletion of your personal information. However, we may need to retain some information to comply with legal obligations or for legitimate business purposes.
Opt-Out of Marketing Communications: You can opt out of receiving promotional emails from us by clicking the "unsubscribe" link at the bottom of any promotional email or by contacting our customer service. Please note that even if you opt out, we may still send you important transactional or administrative messages.
Data Portability: You may request a copy of your personal information in a structured, machine-readable format, where technically feasible.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on the Site. Cookies are small text files that are stored on your device when you visit the Site. They help us recognize your device, remember your preferences, and track your usage of the Site. You can control cookies through your browser settings, but disabling cookies may affect the functionality of the Site.

International Data Transfers

Since Uprintly operates internationally, your personal information may be transferred to and processed in countries outside of your country of residence, which may have different data protection laws. By using our services, you consent to the transfer of your information to these countries. We take steps to ensure that your information is protected in accordance with this Privacy Policy, including using standard contractual clauses or other legally recognized mechanisms for international data transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site and our services after the changes are posted constitutes your acceptance of the revised policy.

Contact Us

If you have any questions or concerns about these Terms, please contact us through the following channels:

Email: support@uprintly.com
Customer Service: Available through the "Contact Us" section on our Site