Refund Policy

Circumstances Eligible for Return/Refund and Handling Methods

1. Product Quality Issues: When the product has quality problems caused by Uprintly, including but not limited to significant differences between the printed pattern and the proofs confirmed by the customer (e.g., color deviation exceeding the industry standard ΔE>3), missing or misplaced patterns, typos or omissions in text, inconsistency between the material and the order description, size error exceeding ±3mm, etc., the customer shall submit a return/refund application through Uprintly's official website customer service system within 7 natural days after receiving the goods, and provide clear photos of the problematic product and the order number. After Uprintly's quality inspection confirms the problem, we will arrange for free reprinting and reissuing or a full refund according to the situation, and Uprintly will bear the round-trip international logistics costs (limited to standard logistics methods).
2. Damage During Logistics Transportation: If the received product has obvious transportation damage (such as creases, tears, stains on the product caused by packaging damage), the customer must provide multi-angle photos of the outer packaging of the package, the waybill, and the damaged product to Uprintly within 48 hours after signing for the package. After verification that it is indeed the logistics responsibility, Uprintly will re-make and reissue the product for the customer free of charge, or provide a proportional refund according to the customer's wish.
3. Incorrect or Missing Products Shipped: In case of inconsistency between the products sent and the order information (such as product type, quantity) due to Uprintly's operational errors, the customer shall contact Uprintly's customer service within 5 natural days after receiving the goods and provide relevant certificates. Uprintly will bear full responsibility, arrange for free reissuing of the correct products or a full refund, and also bear the international logistics costs for the customer to return the incorrect products (limited to standard logistics).

Circumstances Ineligible for Return/Refund

1. Problems with Customer-Provided Patterns: If the printing effect is poor due to problems with the pattern files uploaded by the customer (such as insufficient resolution, too low pixels, pattern distortion, containing infringing or illegal content, etc.), or because the customer fails to upload files in accordance with Uprintly's website prompts (such as not providing vector graphics resulting in blurriness after enlargement), Uprintly will not accept returns or refunds.
2. Customer's Own Selection Errors: The customer's wrong selection of product type, size, material, quantity due to personal reasons, or subjective dissatisfaction with the product effect (such as thinking that the color is inconsistent with imagination but within the industry standard error range) does not constitute a reason for return or refund to Uprintly.
3. Restrictions on Customization Attributes: Customized printed products are unique and produced only for specific customer needs. Except for the above eligible circumstances for return/refund, Uprintly will not support the customer's one - sided return request (such as no longer needing the product).
4. Exceeding the Application Time Limit: Failure to submit a return/refund application to Uprintly within the time limit specified in this policy shall be deemed as the customer's acceptance of the product, and Uprintly will no longer handle relevant requests.
5. If delivery fails, is delayed, lost, or returned due to an incorrect, incomplete, or invalid shipping address provided by the customer, Uprintly will not be responsible for refunds, returns, or replacements. Any reshipment costs incurred due to address errors shall be borne by the customer.

Other Instructions

1. When applying for a return or refund to Uprintly, the customer must ensure that the product remains in its original state, unused, unmodified, or undamaged (except for quality problems and transportation damage).
2. For international orders, due to high cross-border logistics costs and complex processes, returns may take a long time. Uprintly prefers to recommend reprinting and reissuing to solve the problem. If the customer insists on returning the goods, they shall bear the logistics costs of returning the goods to Uprintly's designated overseas warehouse (except for special circumstances).
3. Refunds by Uprintly will be returned in the original way of the customer's original payment. The arrival time is subject to the processing cycle of the payment platform and the bank, which is usually 3–5 business days.
4. Uprintly reserves the right to review return and refund applications and may require customers to provide more supporting materials if necessary.
5. Matters not covered in this policy will be resolved through negotiation between Uprintly and customers according to specific circumstances, and Uprintly reserves the right of final interpretation.