Refund Policy

Circumstances Eligible for Returns, Refunds, Reprints, or Replacements

1. Product Quality Issues: When the product has quality problems caused by Uprintly, including but not limited to significant differences between the printed pattern and the proofs confirmed by the customer (e.g., color deviation exceeding the industry standard ΔE>3), missing or misplaced patterns, typos or omissions in text, inconsistency between the material and the order description, size error exceeding ±3mm, etc., the customer shall submit a return/refund application through Uprintly's official website customer service system within 7 natural days after receiving the goods, and provide clear photos of the problematic product and the order number. After Uprintly's quality inspection confirms the problem, we will arrange for free reprinting and reissuing or a full refund according to the situation, and Uprintly will bear the round-trip international logistics costs (limited to standard logistics methods).
   
   
2. Damage During Shipping: If the product is visibly damaged during shipping, please contact us within 48 hours after delivery and provide clear photos of the outer packaging, shipping label, and damaged product. After verification, we may offer a free reprint, replacement, or partial refund depending on the situation.
   
   
3. Incorrect or Missing Products: If you receive incorrect or missing products due to an error by Uprintly, please contact our customer service team within 5 calendar days after receiving the order and provide relevant supporting information. After verification, we will arrange a replacement, reprint, or refund as appropriate.

Circumstances Not Eligible for Returns or Refunds

1. Customer-Provided File Issues: We are not responsible for printing issues caused by customer-provided files, including but not limited to low resolution, insufficient pixels, blurry artwork, distorted images, incorrect file formats, missing vector files, spelling errors in submitted artwork, or content that infringes the rights of others or violates applicable laws.
   
   
2. Customer Selection Errors: Returns or refunds are not available for errors caused by the customer, including incorrect product type, size, material, quantity, uploaded artwork, or other order specifications. Subjective dissatisfaction, such as color expectations that differ from the final product but remain within reasonable printing variation, is also not eligible for return or refund.
   
   
3. Customized Product Restrictions: Because custom-printed products are made specifically for each order, we do not accept returns or refunds simply because the customer no longer needs or wants the product, except in the eligible circumstances described in this policy.
   
   
4. Exceeding the Application Time Limit: Failure to submit a return/refund application to Uprintly within the time limit specified in this policy shall be deemed as the customer's acceptance of the product, and Uprintly will no longer handle relevant requests.
   
   
5. Incorrect or Incomplete Shipping Address: If delivery fails, is delayed, lost, or returned due to an incorrect, incomplete, or invalid shipping address provided by the customer, Uprintly will not be responsible for refunds, returns, replacements, or reshipment costs. Any additional costs caused by address errors shall be borne by the customer.

Additional Notes

1. When applying for a return or refund to Uprintly, the customer must ensure that the product remains in its original state, unused, unmodified, or undamaged (except for quality problems and transportation damage).
   
   
2. For international orders, due to high cross-border logistics costs and complex processes, returns may take a long time. Uprintly prefers to recommend reprinting and reissuing to solve the problem. If the customer insists on returning the goods, they shall bear the logistics costs of returning the goods to Uprintly's designated overseas warehouse (except for special circumstances).
   
   
3. Refunds will be issued to the original payment method used for the order. Processing times may vary depending on the payment provider or bank and usually take 3–5 business days after the refund is approved.
   
   
4. Uprintly reserves the right to review return and refund applications and may require customers to provide more supporting materials if necessary.
   
   
5. Matters not covered in this policy will be resolved through negotiation between Uprintly and customers according to specific circumstances, and Uprintly reserves the right of final interpretation.