Refund Policy

1. Product Quality Issues: If the product has a quality issue caused by Uprintly, including but not limited to a significant difference between the printed product and the final proof approved by the customer, missing or misplaced printed patterns, incorrect or missing text caused by Uprintly, material or finish that does not match the confirmed order details, or a size error exceeding ±3 mm, please contact us within 7 calendar days after delivery and provide the order number and clear photos or videos showing the issue. After Uprintly reviews and verifies the issue, we may arrange a free reprint, replacement, return, partial refund, or full refund depending on the situation. If a return is required due to a confirmed Uprintly quality issue, Uprintly will cover the approved return shipping cost using a standard shipping method.
   
   
2. Damage During Shipping: If the product is visibly damaged during shipping, please contact us within 48 hours after delivery and provide clear photos of the outer packaging, shipping label, and damaged product. After verification, we may offer a free reprint, replacement, partial refund, or full refund depending on the situation.
   
   
3. Incorrect or Missing Products: If you receive incorrect or missing products due to an error by Uprintly, please contact our customer service team within 5 calendar days after delivery and provide relevant supporting information. After verification, we will arrange a replacement, reprint, or refund as appropriate.

Circumstances Not Eligible for Returns or Refunds

1. Customer-Provided File Issues: We are not responsible for printing issues caused by customer-provided files, including but not limited to low resolution, insufficient pixels, blurry artwork, distorted images, incorrect file formats, missing vector files, spelling errors in submitted artwork, or content that infringes the rights of others or violates applicable laws.
   
   
2. Customer Selection Errors: Returns or refunds are not available for errors caused by the customer, including incorrect product type, size, material, quantity, uploaded artwork, or other order specifications. Returns or refunds are also not available when the product color is within normal printing variation. Please note that colors may vary slightly due to differences between screens, materials, printing batches, and production methods.
   
   
3. Exceeding the Application Time Limit: Return, refund, reprint, or replacement requests submitted after the applicable time limit may not be accepted.
   
   
4. Incorrect or Incomplete Shipping Address: If delivery fails, is delayed, lost, or returned due to an incorrect, incomplete, or invalid shipping address provided by the customer, Uprintly will not be responsible for refunds, returns, replacements, or reshipment costs. The customer is responsible for any additional costs caused by address errors.
   
   
5. Approved Proof Issues: Returns, refunds, reprints, or replacements are not available if the customer approved a proof containing incorrect text, artwork, layout, size, color, or other order details.

Additional Notes

1. When applying for a return or refund to Uprintly, the customer must ensure that the product remains in its original state, unused, unmodified, or undamaged (except for quality problems and transportation damage).
   
   
2. For international orders, returns may take longer due to cross-border shipping and customs procedures. In many cases involving custom-printed products, Uprintly may recommend a reprint or replacement instead of a physical return to resolve the issue faster. If a return is not caused by a Uprintly error, product defect, or shipping damage, the customer is responsible for the return shipping cost.
   
   
3. Refunds will be issued to the original payment method used for the order. Processing times may vary depending on the payment provider or bank and usually take 3–5 business days after the refund is approved.
   
   
4. Uprintly reserves the right to review return and refund applications and may require customers to provide more supporting materials if necessary.
   
   
5. Matters not covered in this policy will be resolved through negotiation between Uprintly and customers according to specific circumstances.