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Terms of Service

These Terms and Conditions ("Terms") govern your use of the Uprintly website (the "Site") and the services provided by Uprintly ("we", "us", or "our") related to the production and sale of customized printed products, including but not limited to labels and paper bags. By accessing or using the Site and our services, you ("you" or "your") agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site or our services.

Acceptance of Terms

Your use of the Site and our services constitutes your acceptance of these Terms, as may be updated from time to time. We reserve the right to modify these Terms at any time, and such modifications will be effective upon posting on the Site with a revised "Last Updated" date. It is your responsibility to review these Terms periodically. Your continued use of the Site and services after the posting of modified Terms constitutes your acceptance of the changes.

Eligibility

To use our services, you must be at least 18 years of age or have the legal capacity to enter into a binding contract. By using the Site and services, you represent and warrant that you meet this eligibility requirement and that all information you provide to us is accurate, complete, and current.

Order Placement and Processing

  1. Order Submission: When you place an order on the Site, you are making an offer to purchase the customized printed products specified in your order, subject to these Terms. All orders are subject to our acceptance, and we may refuse or cancel any order for any reason, including but not limited to availability of products, errors in product or pricing information, or suspicion of fraudulent activity.
  2. Design Files and Specifications: You are responsible for providing accurate and complete design files, patterns, and specifications for your customized products. We will produce the products based on the files and specifications you submit, and you acknowledge that any errors or inaccuracies in such materials may result in products that do not meet your expectations. We may, at our discretion, review your design files for compliance with our printing requirements but are not obligated to do so.
  3. Pricing and Payment: All prices displayed on the Site are in the specified currency and do not include taxes, duties, shipping costs, or other applicable fees, unless otherwise stated. You agree to pay all such amounts when placing your order. Payment must be made using one of the payment methods specified on the Site. By providing payment information, you represent and warrant that you are authorized to use the payment method and that the information is accurate. We reserve the right to cancel your order if payment is not successfully processed.
  4. Order Confirmation: Upon acceptance of your order, we will send you an order confirmation email containing details of your order, including the products, quantities, prices, and estimated delivery time. This confirmation constitutes a binding contract between you and Uprintly.

Production and Delivery

  1. Production Time: The production time for customized products varies depending on the type of product, complexity of the design, and order volume. Estimated production times are provided on the Site, but these are approximate and may be subject to delays due to unforeseen circumstances.
  2. Shipping and Delivery: We will arrange for shipping of your products to the address you provide during checkout. Shipping times are determined by the shipping method selected and the destination, and we are not responsible for delays caused by shipping carriers, customs authorities, or other third parties. Risk of loss or damage to the products passes to you upon delivery to the shipping carrier.
  3. Delivery Address: You are responsible for providing a correct and complete shipping address. We are not liable for products lost or delayed due to an incorrect or incomplete address provided by you. If a product is returned to us due to an undeliverable address, you may be responsible for additional shipping costs to resend the product.

Intellectual Property

  1. Your Intellectual Property: You retain all intellectual property rights in the design files, patterns, and other content you upload to the Site. By uploading such content, you grant Uprintly a non-exclusive, worldwide, royalty-freelicense to use, reproduce, modify, adapt, publish, translate, and distribute the content solely for the purpose of producing and delivering your customized products.
  2. Uprintly's Intellectual Property: The Site, including but not limited to its design, text, graphics, logos, software, and other content, is the property of Uprintly or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, display, or create derivative works of any part of the Site without our prior written permission.
  3. Infringement Claims: You warrant that your design files and content do not infringe the intellectual property rights of any third party. If we receive a claim that your content infringes a third - party's rights, we may, at our discretion, remove the content, suspend or cancel your order, and/or terminate your access to the Site and services. You agree to indemnify and hold Uprintly harmless from any claims, damages, losses, or expenses arising from alleged infringement of third - party intellectual property rights by your content.

Returns and Refunds

Our returns and refunds policy is set forth in a separate document, which is incorporated into these Terms by reference. You agree to be bound by the terms of our Returns and Refund Policy, which governs the circumstances under which returns, reprints, or refunds will be provided.

Limitation of Liability

  1. Exclusion of Damages: To the maximum extent permitted by law, Uprintly shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, or loss of business opportunities, arising out of or in connection with your use of the Site or our services, even if we have been advised of the possibility of such damages.
  2. Limitation of Liability: Our total liability to you for any claims arising out of or in connection with these Terms, the Site, or our services shall not exceed the total amount paid by you for the specific products or services giving rise to the claim.
  3. Disclaimer of Warranties: The Site and our services are provided on an "as is" and "as available" basis, without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non - infringement. We do not warrant that the Site will be uninterrupted, error - free, or free of viruses or other harmful components.

Indemnification

You agree to indemnify, defend, and hold harmless Uprintly, its officers, directors, employees, agents, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Site or our services, your violation of these Terms, or your infringement of any intellectual property or other rights of any third party.

Termination

We reserve the right to terminate or suspend your access to the Site and our services at any time, without prior notice, for any reason, including but not limited to your violation of these Terms, fraudulent activity, or other conduct that we deem harmful to our business or other users. Upon termination, your right to use the Site and services will immediately cease, and we may, at our discretion, delete any of your information stored on our servers.

Governing Law and Dispute Resolution

  1. Governing Law: These Terms shall be governed by and construed in accordance with the laws of the People’s Republic of China, without regard to its conflict of law principles.  
  2. Dispute Resolution: Any dispute arising out of or in connection with these Terms, the Site, or our services shall first be resolved through good-faith negotiation between you and Uprintly. If the dispute cannot be resolved through negotiation, it shall be submitted to arbitration in Zhengzhou, Henan, China in accordance with the rules of the Henan Arbitration Commission. The arbitration award shall be final and binding on both parties.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms, together with our Privacy Policy and Returns and Refund Policy, constitute the entire agreement between you and Uprintly with respect to your use of the Site and our services, and supersede all prior or contemporaneous agreements, understandings, and communications, whether oral or written.

Contact Us

If you have any questions or concerns about these Terms, please contact us through the following channels:
  • Email: support@uprintly.com
  • Customer Service: Available through the "Contact Us" section on our Site